It is fun place each day at work, meeting new challenges when talking to customers filing insurance, having team you can always ask for help and having to work extra minutes or hour if need be. Including the people force to sell their bad products at minimum wage in-store. Asurion should go back to the US and leave Canadian store and people looking for job alone. Between a MLM and extra warranty company, I don't know what is worse but both of them should be out of people life. Selling them overprice 'protection plan' and then deny legit claims. This company is a predatory one that prey on naives people and recent immigrants that don't know better. They cannot afford asking you to give a good service and be helpdul. Don't trust them, you are just a fancy customer service representative that know how to reset computer instead of doing actual troubleshooting. When they tell you this is a 'help desk' position.

When they need new employees/punching bags, they ask people to spam their friends inbox and promise them a bonus if they bring CV.

Nope there will be nobody that will call December 31st 22h but we need 10 people on the phone in case a customer calls because little Timmy peed on his new Nintendo switch. When you felt bad, needed help or was very bad call, she reminded you that you need to give superb customer satisfaction and how much it was also hard for her being a corporate shill.ĭid she helped you? Tim Horton's closed their restaurants during holidays time. My coach was super sweet and I mean sweet as arsenic.īehind her happy tone, she talked about how your metrics were bads even when it was superior to the median. Did I said verge? I did cry because they didn't understand their customer and it was us on the floor that were getting screamed at and insulted for 40-42hours a week. Incompetent management that bring me to the verge of tears. If a former employee with more than one year's prior service is rehired, the employee's seniority and eligibility to participate in company benefits.

Download asurion employee handbook